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by Bernie Dixon
Anyone serving in the military recognizes that there are only three acceptable responses to a superior officer’s directive or question: “Yes Ma’am. No, Ma’am. Ma’am I do not understand.” The last response is seen as a request for more information before responding with “Yes, Ma’am” or “No, Ma’am.” It is basic military training. It works in the military environment where officers are trained in effective decision making and rehearsed in making decisions under extreme pressure.
Decision making is considered one of the key